FAQs – HOTSPY GLOBAL (OPC) PRIVATE LIMITED

What is HOTSPY ORGANICS?

HOTSPY ORGANICS is a premium Indian tea brand bringing together carefully selected teas inspired by the renowned tea-growing regions of Assam, Darjeeling and Dooars. Our focus is on distinctive character, quality and a refined tea experience.

What types of tea does HOTSPY ORGANICS offer?

Our collection features teas from three distinctive Indian origins:

Assam – Bold, rich and full-bodied
Darjeeling – Elegant, aromatic and refined
Dooars – Smooth, balanced and mellow

Each origin offers its own unique tea experience.

What makes HOTSPY ORGANICS different?

We combine India’s rich tea heritage with a modern premium approach. We pay attention to the qualities that define a memorable cup—including the leaf, aroma, colour, character and balance—while presenting our teas through a sophisticated contemporary brand experience.

Where does HOTSPY ORGANICS source its tea?

Our teas are selected from India’s celebrated tea-growing regions, including Assam, Darjeeling and Dooars. Each region is known for producing teas with distinctive characteristics shaped by its landscape and growing conditions.

Is HOTSPY ORGANICS tea suitable for everyday drinking?

Yes. Our collection is created to become part of everyday tea rituals, whether you enjoy a strong morning cup, an afternoon tea break, an evening chai or a relaxed moment with family and friends.

How should I store my HOTSPY ORGANICS tea?

For the best experience, keep your tea in its original packaging and store it in a cool, dry place away from direct sunlight, moisture, heat and strong odours. Always keep the packaging properly closed after use.

How do I place an order?

Simply browse the HOTSPY ORGANICS collection, select your preferred tea, add it to your cart and proceed through checkout. Follow the instructions provided on the website to complete your purchase.

Where does HOTSPY ORGANICS deliver?

HOTSPY ORGANICS focuses on deliveries across India, subject to service availability at the delivery address and coverage by our logistics partners.

How long will my order take to arrive?

Delivery times can vary depending on your location, logistics partner, order processing and other operational factors. The applicable delivery information will be communicated during the ordering or shipping process.

Can I track my order?

Where tracking is available, shipment or tracking details may be provided after your order has been dispatched. You can use these details to follow your shipment through the relevant delivery partner.

What should I do if my order arrives damaged?

Please contact HOTSPY ORGANICS promptly and provide your order number along with clear photographs of the damaged product and packaging. Our team will review the issue and, where eligible, arrange an appropriate refund or replacement according to our Return / Refund / Replacement Policy.

Can I return an opened tea product?

Generally, opened or used tea products are not eligible for return due to hygiene, safety and product-quality considerations. Eligible returns are generally limited to situations such as damaged, incorrect, defective or otherwise qualifying products.

What if I receive the wrong product?

Contact us with your order details and photographs of the product you received. After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

How will I receive my refund?

For approved refunds, the applicable amount will generally be processed through the original payment method used for the purchase. The time taken for the refund to appear may vary depending on your payment provider or bank.

Can I cancel my order?

Please contact us as soon as possible if you want to cancel an order. Cancellation may not be possible once an order has been processed, packed or dispatched.