At HOTSPY ORGANICS, we aim to make every order simple, secure and convenient—from selecting your favourite tea to receiving it at your doorstep. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch.

Orders are carefully checked, packed and prepared for shipment to help ensure that your HOTSPY ORGANICS products reach you in excellent condition.

Order processing time may vary depending on product availability, order volume and operational circumstances.

2. Shipping & Delivery

We offer delivery services to locations covered by our logistics partners across India.

Delivery timelines may vary depending on:

  • Shipping destination
  • Availability of delivery services in your area
  • Logistics partner
  • Weather conditions
  • Public holidays
  • Regional or operational circumstances
  • Other events beyond our reasonable control

The estimated delivery timeline, where applicable, will be communicated during the ordering or shipping process.

3. Shipping Charges

Applicable shipping charges, if any, may be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order value
  • Shipment size or weight
  • Applicable promotional offers

HOTSPY ORGANICS reserves the right to update shipping charges from time to time.

4. Order Tracking

Where tracking information is available, you may receive shipment or tracking details after your order has been dispatched.

You can use the provided tracking information to follow the progress of your shipment through the relevant delivery partner.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully check:

  • Full name
  • Mobile number
  • House / Flat / Building details
  • Street / Locality
  • City
  • State
  • PIN Code

HOTSPY ORGANICS cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our logistics partner may make delivery attempts at the address provided during checkout.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer cannot be contacted, or for another delivery-related reason, the logistics partner may make additional attempts or follow its applicable delivery process.

7. Delayed Shipments

While we aim to deliver orders within the estimated timeframe, certain circumstances may cause delays.

These may include:

  • Severe weather
  • Transportation disruptions
  • Public holidays
  • High shipment volumes
  • Regional restrictions
  • Natural events
  • Technical or operational issues
  • Other circumstances outside our reasonable control

If your shipment appears significantly delayed, please contact our customer support team with your order details so we can assist you.

8. Order Marked as Delivered but Not Received

If your order status shows Delivered but you have not received the package, please contact us as soon as possible.

We may coordinate with the relevant logistics partner to investigate the delivery status.

Please keep your order number and registered contact details available when contacting us.

9. Damaged Package

If your package appears damaged, opened or compromised at the time of delivery, please document the condition of the package and contact HOTSPY ORGANICS promptly.

Where appropriate, we may request photographs of:

  • The outer packaging
  • Shipping label
  • Product packaging
  • Damaged product

Eligible damaged-product concerns will be handled according to our Return / Refund / Replacement Policy.

10. Undeliverable Orders

An order may become undeliverable due to reasons such as:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN Code
  • Recipient unavailable
  • Customer refusing delivery
  • Delivery service limitations

If an order is returned to us by the logistics partner, any applicable refund or re-shipment will be considered based on the circumstances of the order.

Additional shipping charges may apply for re-shipment where the issue resulted from incorrect information provided by the customer.

11. Multiple Products in an Order

Depending on product availability and logistics requirements, products from the same order may occasionally be shipped separately.

If this occurs, relevant shipment or tracking information may be provided where available.

12. International Shipping

Unless specifically stated otherwise on the website, HOTSPY ORGANICS currently focuses on deliveries within India.

International shipping availability, if introduced in the future, will be subject to applicable shipping arrangements, customs requirements, duties, taxes and destination-country regulations.

13. Shipping During Sales & Promotions

During major sales, product launches, festive periods or promotional campaigns, order volumes may increase and processing or delivery times may be longer than usual.