Last Updated: 31 August 2026

Welcome to the website of HOTSPY ORGANICS, operated by HOTSPY GLOBAL (OPC) PRIVATE LIMITED.

By accessing or using this website, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

  1. About Our Website

This website is operated by HOTSPY GLOBAL (OPC) PRIVATE LIMITED for the promotion and sale of products under the HOTSPY ORGANICS brand.

We reserve the right to modify, suspend, or discontinue any part of the website or its services at any time.

  1. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients, and other information displayed on the website are accurate.

However, minor variations in colour, packaging, appearance, or presentation may occur.

The actual product packaging and applicable statutory declarations shall prevail where there is any difference between website imagery and the physical product.

  1. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, or other charges, where applicable, will be displayed during the purchasing process.

We reserve the right to correct pricing or listing errors and, where necessary, cancel an order affected by an obvious pricing or product information error.

  1. Orders

When you place an order through our website, you are making a request to purchase the selected product.

An order is considered accepted once we confirm or process the order, subject to product availability and successful payment.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment failure
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

  1. Payments

Payments may be processed through authorized third-party payment gateways.

By making a payment, you agree to comply with the terms and conditions of the relevant payment service provider.

HOTSPY ORGANICS is not responsible for temporary technical failures of third-party payment systems.

  1. Delivery

We aim to dispatch and deliver orders within the estimated time communicated at the time of purchase.

Delivery timelines may vary depending on location, courier availability, weather, public holidays, unforeseen events, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

  1. Returns, Refunds & Cancellations

All returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

  1. Intellectual Property

All content appearing on this website, including but not limited to:

  • Brand names
  • Logos
  • Product images
  • Text
  • Graphics
  • Designs
  • Videos
  • Website layout
  • Product descriptions

is owned by or licensed to HOTSPY GLOBAL (OPC) PRIVATE LIMITED, unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

  1. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to the website or its systems
  • Introduce malicious software or harmful code
  • Misuse our website or payment systems
  • Copy or reproduce our intellectual property without authorization
  • Provide false or misleading information
  • Interfere with the operation or security of the website
  1. Limitation of Liability

To the maximum extent permitted under applicable law, HOTSPY GLOBAL (OPC) PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

  1. Third-Party Services

Our website may use third-party services including payment gateways, courier companies, analytics providers, advertising platforms, and other technology providers.

Your use of such third-party services may also be subject to their respective terms and policies.

  1. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when the revised Terms & Conditions are published on this website.

Your continued use of the website after such changes constitutes acceptance of the updated terms, subject to applicable law.

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the appropriate courts and authorities, subject to applicable consumer protection laws and other mandatory legal provisions.